Absolutely. The team at ESM Branding - who manage this store - can help you. Please reach out to them here, flare@esmbranding.com

Changing an order is only possible if it has not been processed for shipping.

If the order status is "preparing for shipping", "shipping" or "delivered", then you are not able to change your order, sorry.

To make changes to an order that is not in a shipping process, please contact flare@esmbranding.com with your order number and requested amends.

Yes. Once you have placed your order, you will receive a confirmation email which allows you to track the status of your order.

Once your order is shipped, you will receive a separate email to confirm the expected delivery date and a link to track your order. You can also can track the status of your order from your "order history" section on your account page on the shop site.

Orders placed before 1pm GMT (Monday to Friday) will be dispatched same day. After
1pm GMT, they will be dispatched the next working day.

So, if you place an order after 1pm GMT on Friday, your order will be dispatched the following
Monday.

Yes, your Flare order can be shipped anywhere in the world (with some exceptions, e.g. Russia).

If you are based in India or LATAM, you may be asked for further documentation to assist with your delivery.

If you have concerns regarding shipping to a particular country, please email flare@esmbranding.com for more information and guidance.

Your order will be shipped from the Flare Store central warehouse which is located in London, UK.

Your order will be dispatched using Fedex/TNT/RoyalMail on a tracked service.

You will receive an email with a trackable link once your order is dispatched.

Your order will be sent DDP which means all shipping taxes and duties are included.  So, you shouldn't receive any further charges from the delivery carrier. 

If you do, please contact flare@esmbranding.com and we will help you.

UK and Europe – allow 3 days after your order is placed.

ROW (Rest of World) – allow 7-10 days after your order is placed.

No, sorry.

Us the Contact Us form here, clearly state your name and order number.

Alternatively, you can email flare@esmbranding.com with your order details and someone from the team will be in touch, we aim to answer all questions within 24 hours.

Returns

If 30 days have gone by since your order was dispatched, unfortunately you can’t return your order. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flare@esmbranding.com including your order number.

You can then send your item to: Flare Store, c/o ESM Branding, 85-87 Holtspur Ln, Wooburn Green, High Wycombe HP10 0AU, United Kingdom.

Shipping

To return your product, you should mail your product to: Flare Store, c/o ESM Branding, 85-87 Holtspur Ln, Wooburn Green, High Wycombe, HP10 0AU, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.